Have an item to exchange? We are here to help



No Returns 


Our policy lasts 14 days. If 14 days have gone by since your purchase, we can't offer you an exchange 


If you wish to exchange an item, you will receive store credit, please send us an email and we will happily respond to you asap. 


Unfortunately all Sales are final which means items with a (sale button) are NON refundable or exchangeable. 


To start for an exchange, you must email us to info@valerossa within 7 days of receiving the package with (your order number, and proof of purchase with our tag.) Item can't be worn 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


Once your order is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your return. If you are approved, then your store credit will be processed.  


Rejection of your return can be reasons like  


- item was worn out or dirty 


- item was ripped or destroyed, etc 




You can always contact us for any questions at 



Damages and issues  


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 


Unfortunately, we cannot accept returns on sale items or gift cards. 

Please leave your email for record.
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