Our policy lasts 14 days. If 14 days have gone
by since your purchase, we can't offer you an
If you wish to exchange an item, you will receive
store credit, please send us an email and we
will happily respond to you asap.
Unfortunately all Sales are final which means
items with a (sale button) are NON refundable
To start for an exchange, you must email us to
info@valerossa within 7 days of receiving the
package with (your order number, and proof of
purchase with our tag.) Item can't be worn
You will be responsible for paying for your own
shipping costs for returning your item. Shipping
costs are non-refundable.
Once your order is received and inspected, we
will send you an email to notify you that we
have received your item. We will also notify you
of the approval or rejection of your return. If you
are approved, then your store credit will be
Rejection of your return can be reasons like
- item was worn out or dirty
- item was ripped or destroyed, etc
You can always contact us for any questions at
Damages and issues
Please inspect your order upon reception and
contact us immediately if the item is defective,
damaged or if you receive the wrong item, so
that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale
items or gift cards.